KARUVEDA Customer Support & Contact Policy

Our Philosophy

At KARUVEDA, we believe customer care is not a transaction — it’s a sacred exchange of trust and gratitude. Every query, concern, or message is treated with patience, respect, and positive intent.

🕉️ 1. How to Reach Us

You can connect with our support team through any of the following:
📧 Email: support@karuveda.com
📱 WhatsApp: +91-9566996688
🌐 Website: www.karuveda.com (Contact Form section)

🕰️ 2. Support Hours

Our support team is available during:
🗓️ Monday – Saturday
🕗 10:00 AM – 7:00 PM (IST)

Messages received outside these hours are prioritized the next working day.

⚙️ 3. Response Time

We usually respond within 24–48 business hours.
For order-related concerns (delivery or replacement), expect a faster turnaround.

💫 4. What We Help With

Our customer care team can assist you with:

  • Order status, tracking, and delivery updates

  • Return, exchange, and refund requests

  • Custom or bulk orders

  • Product guidance and décor suggestions

  • General inquiries about KARUVEDA collections

💌 5. Communication Promise

We speak with empathy, honesty, and clarity. Our responses will always reflect KARUVEDA’s spirit — calm, helpful, and positive.
We do not use aggressive upselling or spam marketing. Every message from us carries value.

🌿 6. Feedback & Suggestions

We’re continuously improving. If you have ideas or feedback, please email us — we deeply value your voice and suggestions.